Category: Latest News 

Preventing Pet Separation Anxiety From COVID-19

How to Prevent Separation Anxiety After COVID-19

The COVID-19 pandemic has many of us working remotely, and some are self-isolating to help flatten the curve. You might be wondering, “Will my dog suffer from separation anxiety when life goes back to normal?”.

Panic and the uncertainty of being alone are the foundation of separation anxiety in our pets. Pets may damage property or themselves, bark or cry excessively, pace frantically, or soil carpets and furniture. Prevention is the key to building confidence in your pets. Pets who cause damage are NOT MAD at you for leaving them alone. They miss you and are acting out their panic. Punishment often makes things worse. While at home:

  • Create a safe haven space. Allow for quiet time apart during the day where you detach physically. You may crate your dog, use a mat across the room, or even sit on the opposite end of the couch.
  • Use your dog’s senses to promote relaxation and comfort. Set up a white noise machine and spritz her safe haven space with synthetic canine pheromones or pet-safe lavender essential oils. 
  • Desensitize your dog to typical departure cues at non-routine times of the day. Pick up your keys then go fold laundry. Put on your shoes and go to the bathroom. Leave through the front door and come right back through the back door.
  • Incorporate independence-building games like hide and seek with favourite toys placed throughout the house. Scatter a few loose treats in different rooms, so your dog has to work to sniff them out. 
  • Ask your dog to sit or lie down at her safe haven space. Make sure she watches you as you leave the room to set up the different toys and treats, then let her wait (as long as she can without punishing her!). Your goal is to build a little impatience here.

Dogs love routine. We need to build new routines for them when we start to leave the house again. By using the safe haven, relaxation cues, and confidence-building games, we can help increase our dog’s ability to settle into life without you 24-7.

Should You Get Pet Insurance?

There are a lot of misconceptions when it comes to getting insurance for your pet. Having a better understanding of how coverage works can help you see the value in having your pet covered, no matter what their age or lifestyle. Below are some common myths about pet insurance. If you have questions or would like some suggestions for insurance providers, give us a call!

Staying Protected Throughout the Seasons

As summer begins to wind down, the temperatures will drop quickly. This means continuing with your Simparica Trio medication is more important than ever, as certain types of ticks actually prefer cooler weather. Additionally, when Ontario gets more temperate and rainy, we sometimes see a spike in upset stomachs from a parasite called Giardia. This parasite thrives in still water like puddles and ponds, so ensure your pet avoids drinking from these at all times.

COVID-19 Updates & BIG NEWS for Dr. Hogle!

Congratulations Dr. Hogle!!!

We are overjoyed to announce that on May 24th, our very own Dr. Hogle gave birth to a healthy baby girl named Elyse! Despite the challenges of bringing a newborn into the world during a pandemic, mom and baby are doing well. Congratulations Dr. Hogle, we will miss you on mat leave and can’t wait to meet her!

Update on COVID-19 Procedures

Although some of the COVID-19 policies in Ontario are on the verge of being loosened, we are still keeping the majority of procedures in place to ensure the health and safety of our staff, clients and patients.

A few things to note as we welcome patients back for routine appointments:

  • We will be continuing our locked-door policy, curbside pickup, and product delivery service
  • Due to the additional precautions being taken, appointments are taking a little longer than usual, so please allocate at least 60 minutes for each visit
  • We are staying on top of all the latest updates and research, and will keep you informed as things progress

Parasite Prevention for Cats

No matter what their lifestyle, indoor or outdoor, all cats should consider protection from the various disease-causing parasites in Ontario. Enter Revolution® PLUS: the only FDA-approved 6-in-1 preventative product with broad-spectrum action against parasites that threaten cats and kittens. Revolution PLUS is a small amount of topical liquid that is easily applied once a month, and dries quickly. It’s as simple as that!

Parasites are NOT necessarily “outdoor-only”.

Fleas, ticks, ear mites, intestinal worms, and heartworms can get into any home by hitchhiking indoors on other pets or creatures, shoes and clothes, or through doors and windows. Meaning cats and kittens of every lifestyle can regularly come in contact with harmful pests.

Contact us today to order your monthly doses, and keep your cats protected!

Hello, from Dr. Slome!

Dear CSAH Family, 

There are no woofs and meows about it, these last 2 months have been extremely challenging for everyone. I could carry on writing about what everyone has already mentioned, however it is not going to change things. I believe that by now, we all realize that we are in the same (Noah’s) Ark, and that we are all trying to find a way to adapt, accept and move on, as this virus flood hopefully comes to an end.

I don’t think it is inaccurate to say ‘thank heavens’ for our furry family members as they have generally been a beacon of joy, and a really important source of comfort during this time. We realize that there is a great responsibility on veterinary health care providers to continue to treat them when they are not feeling well, and to ensure their continued health and happiness via proper preventative care. We have been feeling just as frustrated in being restricted from providing routine care as you have been in having routine procedures and visits postponed. Fortunately, as of Tuesday, May 19th, these restrictions have lifted and we will now be able to provide full veterinary, medical, dental and preventative care again. While there is definitely a sense of relief (as well as excitement) that comes with this, we are still keeping safety in mind and won’t be returning to completely normal operations just yet. There will be a controlled phase-in period to slowly ramp back up while still respecting safety measures for everyone – our team, our clients and our pets. Future email newsletters will provide updates on the progress and changes, but please feel free to contact us anytime you have questions or concerns.

We greatly value the relationships we have with each pet and their family. I want to sincerely thank you all for your patience, and look forward to eventually seeing you all again in person, hopefully sooner than later. Instead of signing off the traditional COVID-19 way, which constantly reminds us of how dour things are and is in our face all the time, let me rather end by saying: Enjoy the extended daylight hours and the warmth of summer upon us; take your dogs out for walks, enjoy interacting with your pets in your backyard, or at least spend more time with them in the bright sunny rooms indoors. These periods of happiness along with the rays of sunlight that surround us are sure to be the best medicine of all… smile, giggle, laugh, and let something about your furry family member make you feel happy every day!

Warm regards,
Martin Slome

COVID-19 Updates & Reopening!

We are happy to announce that we have been given the go-ahead to start seeing all of our patients again! We will still focus on safety first by maintaining our social distancing and sanitation protocols, and keeping the office doors locked at all times. We will continue with drop-off appointments for the foreseeable future, and telemedicine appointments (phone calls or video consults) will continue to be available as well.

Rescheduling Routine Appointments

We are in the process of reviewing and reassessing our list of pets who have had their appointments postponed over the past 2 months. This includes all routine procedures, surgeries (spays, neuters, dental cleanings), annual exams, vaccines, and bloodwork.

We will be evaluating each pet on a case-by-case basis, scheduling those who are the most overdue and/or urgent first. We will contact clients directly to schedule their pet’s new appointment, but please feel free to reach out to us with any concerns or questions. 905-771-9855

Delivery Service

Our NEW delivery service will remain available to the Thornhill and surrounding area, operating on Tuesdays and Thursdays. Clients must call us in advance to place their orders and pre-pay for medications, food and other retail products.

Radius and Delivery Charges:

  • Within Dufferin/Highway7/Yonge/Steeles = $6.00 per delivery
  • Within Keele/Rutherford/Bayview/Finch = $9.00 per delivery

Tips on How to Continue Keeping Your Pets Safe

1. Maintain good hygiene practices, always washing hands before and after handling animals, pet food and supplies.

2. Keep all pets away from sick or at-risk people, as you would with any other household members.

3. If you or a family member are/become infected, limit interaction with pets as much as possible. Avoid all direct contact with your pets – including petting, snuggling, kissing, being licked, or sharing food while symptomatic.

We will be resuming our normal weekly operating hours starting next week, but please note that we will remain closed on Saturdays for the time being.  We are looking forward to catching up with everyone soon! Stay safe!

All-in-One Parasite Prevention: New Product Announcement!

Hello CSAH family!

Just a friendly update that the highly anticipated all-in-one parasite prevention – Simparica Trio – is now ready for pickup! This easy-to-use product is a tasty monthly tablet that will provide your dog* with effective and essential protection against a broad range of parasites:

  • Fleas 
  • 5 common tick species in North America 
  • Heartworm
  • Intestinal worms (roundworms and hookworms)

*Simparica Trio is specifically formulated for dogs. For cats who go outdoors or for families with both dogs and cats, we advise Revolution Plus which provides the same broad spectrum coverage for our feline friends. 

Give us a call at 905-771-9855 to order your supply! And new for 2020, delivery is available!

First doses should be administered around June 1st, 2020.

Heartworm Testing During CODI-19

Heartworm testing is an important part of your pet’s healthcare. However, due to the COVID-19 restrictions from the Ontario government, we will need to temporarily postpone this year’s testing until the regulations have lifted.  We will still be able to dispense Simparica Trio to start on June 1 for those pets who are due for testing this year, but the initial number of doses may be reduced until we can move forward with testing again.

We are happy to pass along an extra benefit available this year! When you pick up your Simparica Trio product, you will be automatically eligible for a rebate of $25 – $40!  See below and click the image for more info.

Contact us by phone or email to order your pet’s parasite preventatives, and ensure that your entire family is protected! As always, let us know if you have any questions.

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