Category: Blog 

COVID-19 Updates & Reopening!

We are happy to announce that we have been given the go-ahead to start seeing all of our patients again! We will still focus on safety first by maintaining our social distancing and sanitation protocols, and keeping the office doors locked at all times. We will continue with drop-off appointments for the foreseeable future, and telemedicine appointments (phone calls or video consults) will continue to be available as well.

Rescheduling Routine Appointments

We are in the process of reviewing and reassessing our list of pets who have had their appointments postponed over the past 2 months. This includes all routine procedures, surgeries (spays, neuters, dental cleanings), annual exams, vaccines, and bloodwork.

We will be evaluating each pet on a case-by-case basis, scheduling those who are the most overdue and/or urgent first. We will contact clients directly to schedule their pet’s new appointment, but please feel free to reach out to us with any concerns or questions. 905-771-9855

Delivery Service

Our NEW delivery service will remain available to the Thornhill and surrounding area, operating on Tuesdays and Thursdays. Clients must call us in advance to place their orders and pre-pay for medications, food and other retail products.

Radius and Delivery Charges:

  • Within Dufferin/Highway7/Yonge/Steeles = $6.00 per delivery
  • Within Keele/Rutherford/Bayview/Finch = $9.00 per delivery

Tips on How to Continue Keeping Your Pets Safe

1. Maintain good hygiene practices, always washing hands before and after handling animals, pet food and supplies.

2. Keep all pets away from sick or at-risk people, as you would with any other household members.

3. If you or a family member are/become infected, limit interaction with pets as much as possible. Avoid all direct contact with your pets – including petting, snuggling, kissing, being licked, or sharing food while symptomatic.

We will be resuming our normal weekly operating hours starting next week, but please note that we will remain closed on Saturdays for the time being.  We are looking forward to catching up with everyone soon! Stay safe!

All-in-One Parasite Prevention: New Product Announcement!

Hello CSAH family!

Just a friendly update that the highly anticipated all-in-one parasite prevention – Simparica Trio – is now ready for pickup! This easy-to-use product is a tasty monthly tablet that will provide your dog* with effective and essential protection against a broad range of parasites:

  • Fleas 
  • 5 common tick species in North America 
  • Heartworm
  • Intestinal worms (roundworms and hookworms)

*Simparica Trio is specifically formulated for dogs. For cats who go outdoors or for families with both dogs and cats, we advise Revolution Plus which provides the same broad spectrum coverage for our feline friends. 

Give us a call at 905-771-9855 to order your supply! And new for 2020, delivery is available!

First doses should be administered around June 1st, 2020.

Heartworm Testing During CODI-19

Heartworm testing is an important part of your pet’s healthcare. However, due to the COVID-19 restrictions from the Ontario government, we will need to temporarily postpone this year’s testing until the regulations have lifted.  We will still be able to dispense Simparica Trio to start on June 1 for those pets who are due for testing this year, but the initial number of doses may be reduced until we can move forward with testing again.

We are happy to pass along an extra benefit available this year! When you pick up your Simparica Trio product, you will be automatically eligible for a rebate of $25 – $40!  See below and click the image for more info.

Contact us by phone or email to order your pet’s parasite preventatives, and ensure that your entire family is protected! As always, let us know if you have any questions.

Introducing: Telemedicine

We’re not sick, but there’s some serious puppy fever going around the office these days! ❤️Molly and Coco both enjoyed their visits this week, and especially their treats at the end!

Telemedicine Appointments

Just a friendly reminder that we are offering Telemedicine appointments. This means we can conduct your pet’s appointment via 2-way video chat as opposed to coming to the clinic in person. If you would like to book a Telemedicine appointment (or for more details), please give us a call and request this option.

Affordable Pet Care Just Got Easier

We know that these unpredictable times come with their share of financial struggles, that’s why we have a new payment plan option available to help you care for your pet without having to worry. We’ve teamed up with Scratchpay to offer simple transparent payment plans for financing your veterinary fees. No prepayment penalty, instant approvals, and plans as low as 0% APR.

Because difficult financial decisions shouldn’t have to be difficult. Find out your options today by clicking the link below, and feel free to give us a call if you have any questions.

Reminder: Parasite Prevention

At this time of year, it’s crucial to protect your pet from parasites. Make sure you check your pet every day for fleas and ticks, and contact us to order your preventative products if you have not yet!

Thank you for your continued support and understanding in these difficult times. We will get through this together. Feel free to call or email us if you have questions or concerns. 905-771-9855

COVID-19 and Your Pets: Everything You Need to Know

If you have any questions about your pet, or if you suspect they are showing symptoms, please do not hesitate to call us immediately at 905-771-9855.

As of April 7th, 2020, the research suggests that pets are overwhelmingly safe. However, being a new virus, we haven’t had a long time to study it and the conclusions are not 100%. These findings may change as we learn more. Here’s what we know so far:

1. Can Humans Pass the Coronavirus to Pets?

The risk is currently assessed as LOW.

There is very little evidence worldwide that pets can contract the virus let alone show symptoms. The handful of cases of animal testing positive for SARS-COV-2 spotted so far worldwide are inconclusive.  However, if pets do get it, it’s due to human hosts primarily.

The exception would have to be Ferrets and to a lesser degree cats. There is some evidence they can become infected as they share similar traits in their lungs with humans but the evidence is inconclusive.

2. Can Pets Pass the Coronavirus to Humans?

The risk is currently assessed as LOW.

This virus is thought to originate from bats but has developed into more human to human transmission.  There is no evidence currently that pets can pass it to humans either from having the virus themselves or acting as a carrier to the virus (on their fur for example) but that doesn’t mean it cannot happen. To date, this is a theoretical risk only.

3. Can Pets Pass the Coronavirus to Other Pets?

The risk is currently assessed as LOW.

There has recently been a case of a tiger who contracted the disease from a zoo employee and a few other tigers in her area who also started showing symptoms.  The likelihood is that they all caught the virus from the same human source, but researchers cannot 100% rule out transmission from the known positive case (only 1 tiger was officially tested).  So far this has been the only known potential animal to animal transmission.

4. How Should I Disinfect my Pet?

First, do not use any household chemicals or disinfectants. This can hurt them. The only way is to bathe them properly as if they were muddy – with pet approved shampoo.

5. Can I Take Them for Walks?

Of course! But please respect social distancing for them as well as yourselves. Outdoor cats should be kept indoors for the time being.

6. How Do I Keep My Pet Safe?

The primary measures to manage these potential risks are following basic public health prevention guidance for preventing zoonotic disease transmission, including:

• Respect social distancing rules for pets from other animals not in your household as well.
• Wash your hands before and after touching an at-risk animal or their food/supplies, and after cleaning up after them; do not touch your face with unwashed hands (consider wearing gloves).
• Wear protective outerwear to prevent contamination of your clothes if meeting unknown animals.
• Regularly clean and disinfect any surfaces or objects the animal touches; see Health Canada’s approved list of disinfectants.
• Minimize the animal’s contact with people and other animals
• Bathing or wiping down animals with a pet-friendly product could theoretically help to reduce any possible fur contamination, although there is no evidence to demonstrate effectiveness.

And Please Also Consider:

1. Maintain good hygiene practices, always washing hands before and after handling animals, pet food and supplies.

2. Keep all of our pets away from infected people, as you would with any other household members.

3. If you or a family member are/become infected, limit interaction with pets as much as possible. Avoid all direct contact with your pets – including petting, snuggling, kissing, being licked, or sharing food while symptomatic.

What to do if your pets exhibit flu-like symptoms:

If you are concerned or notice any sudden changes in your pet’s health, contact us immediately and keep them indoors until your scheduled appointment. Signs of illness in cats and dogs can be associated with various common viral and bacterial infections that are not transmittable to humans, so there is no need to panic. Give us a call at 905-771-9855 and we can answer any questions or concerns you may have.

Apart from maintaining good hygiene practices, pet owners do not need to be overly concerned.

We are here for your pets and will plan to remain open for as long as possible during the weeks ahead. However, we also want to ensure the safety of our staff and clients.

Thank you for your understanding and cooperation.

COVID-19 and Tick Season Risks

One of the unexpected side-effects of the current healthcare situation is that pet owners are home more than usual, and going for longer walks with their pets. While dogs are likely over-the-moon about this extra time outdoors, there are some other creatures that are taking advantage of this as well. 

The mild weather we’ve been having is one of the prime temperatures for adult ticks. That, combined with the extra wildlife taking back the streets (skunks, raccoons, foxes, coyotes, and even deer), is producing one of the most active weeks that we’ve seen for ticks in recent memory.

Don’t Let Ticks Catch You by Surprise

Lyme disease in particular has been an increasing concern around the GTA, so we recommend tick and flea prevention medications for at least 9 months of the year (and potentially year-round) to protect against the diseases they carry.

There are now several product choices available. If you have not yet picked up tick prevention for your pet this year, call or email us to arrange to have some reserved for your pet as soon as possible, to ensure that they are protected.

Extra Information for Cat Owners: Cats are generally less likely to contract tick-borne diseases, however families with outdoor cats and families with both dogs and cats have an increased risk. Also, make sure to NEVER use a dog tick prevention product on a cat – they can be toxic. Ask us about tick preventives made specifically for cats.

Jemma in for a tick removal! Luckily her owners caught it quickly!

Insider Preview!

Starting this heartworm season (June 1st) there is a new all-in-one product on its way! Simparica Trio will be available later this spring, and offer protection against fleas, ticks, heartworm, roundworm and hookworm. Stay tuned, more details to follow!  Give us a call to reserve your medication!

  • The Dangers of Poor Dental Hygiene in Pets

    Pet dental care

    Have you ever taken a look inside your pet’s mouth? If you do, you might be surprised at what you see. Oral health problems are a struggle for both dogs and cats. An estimated 80 percent of dogs have significant oral problems, and their owners have no idea that their pets are suffering. Cat owners are surprised to learn that ...

    Read more →
  • Preventing Pet Separation Anxiety From COVID-19

    How to Prevent Separation Anxiety After COVID-19 The COVID-19 pandemic has many of us working remotely, and some are self-isolating to help flatten the curve. You might be wondering, “Will my dog suffer from separation anxiety when life goes back to normal?”. Panic and the uncertainty of being alone are the foundation of separation anxiety in our pets. Pets may damage ...

    Read more →
  • Heat Safety, Tick Talk & Video Appointments!

    Pet Safety Tips for the Summer Heat As we enter our summer months, it’s important to recognize how sensitive our pets are to the changing weather and environment. Read through these helpful tips so you can keep your pets safe and enjoy the summer together! Know Your Dog Some dogs are more susceptible to heat exposure and the effects of ...

    Read more →