COVID-19 Updates & BIG NEWS for Dr. Hogle!

Congratulations Dr. Hogle!!!

We are overjoyed to announce that on May 24th, our very own Dr. Hogle gave birth to a healthy baby girl named Elyse! Despite the challenges of bringing a newborn into the world during a pandemic, mom and baby are doing well. Congratulations Dr. Hogle, we will miss you on mat leave and can’t wait to meet her!


Update on COVID-19 Procedures

Although some of the COVID-19 policies in Ontario are on the verge of being loosened, we are still keeping the majority of procedures in place to ensure the health and safety of our staff, clients and patients.

A few things to note as we welcome patients back for routine appointments:

  • We will be continuing our locked-door policy, curbside pickup, and product delivery service
  • Due to the additional precautions being taken, appointments are taking a little longer than usual, so please allocate at least 60 minutes for each visit
  • We are staying on top of all the latest updates and research, and will keep you informed as things progress

Parasite Prevention for Cats

No matter what their lifestyle, indoor or outdoor, all cats should consider protection from the various disease-causing parasites in Ontario. Enter Revolution® PLUS: the only FDA-approved 6-in-1 preventative product with broad-spectrum action against parasites that threaten cats and kittens. Revolution PLUS is a small amount of topical liquid that is easily applied once a month, and dries quickly. It’s as simple as that!

Parasites are NOT necessarily “outdoor-only”.

Fleas, ticks, ear mites, intestinal worms, and heartworms can get into any home by hitchhiking indoors on other pets or creatures, shoes and clothes, or through doors and windows. Meaning cats and kittens of every lifestyle can regularly come in contact with harmful pests.

Contact us today to order your monthly doses, and keep your cats protected!

Hello, from Dr. Slome!

Dear CSAH Family, 

There are no woofs and meows about it, these last 2 months have been extremely challenging for everyone. I could carry on writing about what everyone has already mentioned, however it is not going to change things. I believe that by now, we all realize that we are in the same (Noah’s) Ark, and that we are all trying to find a way to adapt, accept and move on, as this virus flood hopefully comes to an end.

I don’t think it is inaccurate to say ‘thank heavens’ for our furry family members as they have generally been a beacon of joy, and a really important source of comfort during this time. We realize that there is a great responsibility on veterinary health care providers to continue to treat them when they are not feeling well, and to ensure their continued health and happiness via proper preventative care. We have been feeling just as frustrated in being restricted from providing routine care as you have been in having routine procedures and visits postponed. Fortunately, as of Tuesday, May 19th, these restrictions have lifted and we will now be able to provide full veterinary, medical, dental and preventative care again. While there is definitely a sense of relief (as well as excitement) that comes with this, we are still keeping safety in mind and won’t be returning to completely normal operations just yet. There will be a controlled phase-in period to slowly ramp back up while still respecting safety measures for everyone – our team, our clients and our pets. Future email newsletters will provide updates on the progress and changes, but please feel free to contact us anytime you have questions or concerns.

We greatly value the relationships we have with each pet and their family. I want to sincerely thank you all for your patience, and look forward to eventually seeing you all again in person, hopefully sooner than later. Instead of signing off the traditional COVID-19 way, which constantly reminds us of how dour things are and is in our face all the time, let me rather end by saying: Enjoy the extended daylight hours and the warmth of summer upon us; take your dogs out for walks, enjoy interacting with your pets in your backyard, or at least spend more time with them in the bright sunny rooms indoors. These periods of happiness along with the rays of sunlight that surround us are sure to be the best medicine of all… smile, giggle, laugh, and let something about your furry family member make you feel happy every day!

Warm regards,
Martin Slome

COVID-19 Updates & Reopening!

We are happy to announce that we have been given the go-ahead to start seeing all of our patients again! We will still focus on safety first by maintaining our social distancing and sanitation protocols, and keeping the office doors locked at all times. We will continue with drop-off appointments for the foreseeable future, and telemedicine appointments (phone calls or video consults) will continue to be available as well.


Rescheduling Routine Appointments

We are in the process of reviewing and reassessing our list of pets who have had their appointments postponed over the past 2 months. This includes all routine procedures, surgeries (spays, neuters, dental cleanings), annual exams, vaccines, and bloodwork.

We will be evaluating each pet on a case-by-case basis, scheduling those who are the most overdue and/or urgent first. We will contact clients directly to schedule their pet’s new appointment, but please feel free to reach out to us with any concerns or questions. 905-771-9855

Delivery Service

Our NEW delivery service will remain available to the Thornhill and surrounding area, operating on Tuesdays and Thursdays. Clients must call us in advance to place their orders and pre-pay for medications, food and other retail products.

Radius and Delivery Charges:

  • Within Dufferin/Highway7/Yonge/Steeles = $6.00 per delivery
  • Within Keele/Rutherford/Bayview/Finch = $9.00 per delivery

Tips on How to Continue Keeping Your Pets Safe

1. Maintain good hygiene practices, always washing hands before and after handling animals, pet food and supplies.

2. Keep all pets away from sick or at-risk people, as you would with any other household members.

3. If you or a family member are/become infected, limit interaction with pets as much as possible. Avoid all direct contact with your pets – including petting, snuggling, kissing, being licked, or sharing food while symptomatic.


We will be resuming our normal weekly operating hours starting next week, but please note that we will remain closed on Saturdays for the time being.  We are looking forward to catching up with everyone soon! Stay safe!

All-in-One Parasite Prevention: New Product Announcement!

Hello CSAH family!

Just a friendly update that the highly anticipated all-in-one parasite prevention – Simparica Trio – is now ready for pickup! This easy-to-use product is a tasty monthly tablet that will provide your dog* with effective and essential protection against a broad range of parasites:

  • Fleas 
  • 5 common tick species in North America 
  • Heartworm
  • Intestinal worms (roundworms and hookworms)

*Simparica Trio is specifically formulated for dogs. For cats who go outdoors or for families with both dogs and cats, we advise Revolution Plus which provides the same broad spectrum coverage for our feline friends. 

Give us a call at 905-771-9855 to order your supply! And new for 2020, delivery is available!

First doses should be administered around June 1st, 2020.


Heartworm Testing During CODI-19

Heartworm testing is an important part of your pet’s healthcare. However, due to the COVID-19 restrictions from the Ontario government, we will need to temporarily postpone this year’s testing until the regulations have lifted.  We will still be able to dispense Simparica Trio to start on June 1 for those pets who are due for testing this year, but the initial number of doses may be reduced until we can move forward with testing again.



We are happy to pass along an extra benefit available this year! When you pick up your Simparica Trio product, you will be automatically eligible for a rebate of $25 – $40!  See below and click the image for more info.


Contact us by phone or email to order your pet’s parasite preventatives, and ensure that your entire family is protected! As always, let us know if you have any questions.

Introducing: Telemedicine

We’re not sick, but there’s some serious puppy fever going around the office these days! ❤️Molly and Coco both enjoyed their visits this week, and especially their treats at the end!


Telemedicine Appointments

Just a friendly reminder that we are offering Telemedicine appointments. This means we can conduct your pet’s appointment via 2-way video chat as opposed to coming to the clinic in person. If you would like to book a Telemedicine appointment (or for more details), please give us a call and request this option.


Affordable Pet Care Just Got Easier

We know that these unpredictable times come with their share of financial struggles, that’s why we have a new payment plan option available to help you care for your pet without having to worry. We’ve teamed up with Scratchpay to offer simple transparent payment plans for financing your veterinary fees. No prepayment penalty, instant approvals, and plans as low as 0% APR.

Because difficult financial decisions shouldn’t have to be difficult. Find out your options today by clicking the link below, and feel free to give us a call if you have any questions.


Reminder: Parasite Prevention

At this time of year, it’s crucial to protect your pet from parasites. Make sure you check your pet every day for fleas and ticks, and contact us to order your preventative products if you have not yet!


Thank you for your continued support and understanding in these difficult times. We will get through this together. Feel free to call or email us if you have questions or concerns. 905-771-9855

  • COVID-19 Updates & BIG NEWS for Dr. Hogle!

    Congratulations Dr. Hogle!!! We are overjoyed to announce that on May 24th, our very own Dr. Hogle gave birth to a healthy baby girl named Elyse! Despite the challenges of bringing a newborn into the world during a pandemic, mom and baby are doing well. Congratulations Dr. Hogle, we will miss you on mat leave and can’t wait to meet her! Update on ...

    Read more →
  • Hello, from Dr. Slome!

    Dear CSAH Family,  There are no woofs and meows about it, these last 2 months have been extremely challenging for everyone. I could carry on writing about what everyone has already mentioned, however it is not going to change things. I believe that by now, we all realize that we are in the same (Noah’s) Ark, and that we are all trying ...

    Read more →
  • COVID-19 Updates & Reopening!

    We are happy to announce that we have been given the go-ahead to start seeing all of our patients again! We will still focus on safety first by maintaining our social distancing and sanitation protocols, and keeping the office doors locked at all times. We will continue with drop-off appointments for the foreseeable future, and telemedicine appointments (phone calls or ...

    Read more →