In Person Appointment

Mask policy

All clients who book an in-person appointment will need to wear a mask at all times while inside the clinic. We will be happy to provide masks should the client not have one with them. There will be NO exceptions. Our team members will also continue to wear masks in the clinic at all times.

In Person Appointments - What to Expect

• ONE adult over 16 years old will be admitted per scheduled appointment. At this time unfortunately no younger children will be allowed to enter.

• When arriving for your pet’s appointment, please call us at (905) 771-9855 to let us know you are here. You will be advised at that time about bringing your pet(s) to the front entrance.

• We will meet you at the door to begin the appointment process; please ensure cats are in carriers and dogs are on proper leashes.

• A staff member will invite you inside and assist in getting an updated weight for your pet and then will transfer him/her to the exam room for an examination by the Dr and RVT. You will be asked to have a seat in our waiting area for approximately 10-15 minutes during this process (we will do our best to update you if we are expecting the wait to be longer due to unforeseen delays).

• Once your pet’s exam and evaluation is complete you will be welcomed into the exam room to join your pet. Please disinfect your hands with the hand sanitizer provided. We ask that you remain in the exam room throughout the visit unless directed otherwise.

• The veterinarian (or RVT in certain cases) will review the exam findings with you and discuss the diagnostic plan and/or treatments as needed. Once the next steps are determined your pet may be taken to the treatment area to have these treatments/diagnostics administered while you remain in the exam room or as otherwise directed (i.e. if extended time is required to perform procedures such as x-rays it may be offered that you return home if you live nearby and return when the procedures are completed. Pending space, you may also be able to wait in the reception area).

• Any medications to be dispensed will be prepared and reviewed/demonstrated for you in the exam room with an appropriate staff member.

• Once everything is prepared, your pet is ready for discharge and the account finalized, the receptionist will alert you and will use appropriate judgment based on traffic and safe distancing whether to cash you out while seated in the exam room or waiting area or ask you to approach the front desk. We also have a wireless machine and can process credit and debit cards from the comfort of your car.

• Once cashed out and all items bagged and ready to go, please exit the practice through the side door (which will remain unlocked).

Drop Off Appointments - What to Expect

• When arriving for your pet’s appointment, please call us at (905) 771-9855 to let us know you are here. You will be advised at that time about bringing your pet(s) to the front entrance.

• A staff member will meet you at the door and collect your pet to bring them inside for their visit. Please ensure all cats are in carriers and dogs are on proper leashes.

• We will perform the examination and the doctor will call you with an update to provide all pertinent information about the visit and discuss any treatments as needed.

• Any treatments/diagnostics will be performed and we will call you when your pet is ready to be discharged. We will then bring your pet back to you outside the door.

• Payment can be processed over the phone using a credit card or outside the hospital with our wireless machine.