Covid-19 (Coronavirus) Policy

Effective May 18th, 2020

We are open!

Veterinary offices are an essential service and we will continue to remain open to provide medical care with our own COVID-19 safety protocols in place. We are here for your pets and thank you for your support and understanding during this difficult time. We will get through this together

Appointments

  • All in-house appointments are being handled as Drop-Off Appointments:
    • Upon your arrival, please call us and our staff will come outside the door, or to your car, to collect your pet and bring them inside for their visit.  We will also discuss your concerns and get an update on how your pet is doing at this time.
    • After the exam, the doctor will call you with an update to provide all pertinent information about the visit, and discuss any treatments as needed
    • Treatments will be performed as usual and we will call you when your pet is ready to be discharged. We will then bring your pet back to you outside the door, or to your car
    • Payments will be processed over the phone using a credit card, or via e-transfer
  • Appointments are also available via Telemedicine (either telephone calls or video consults via Zoom).  When calling to book an appointment we will confirm the details and make arrangements accordingly. Certain cases may still require further tests and/or treatments which will require an in-house visit; these will be arranged as needed based on the video consult and will continue to be done as a drop-off visit.
  • Please call us if you have any questions or concerns, we will be checking emails and voicemails consistently. As a result, we may experience a higher than usual call volume

Food and Medication Curbside Pickup & Delivery

We are now offering a convenient delivery service for the Thornhill area, on Tuesday and Thursday afternoons.

  • If you would like to purchase food, treats or other retail items, please call ahead to submit your request and process your payment over the phone or via e-transfer
  • Upon your arrival, we will bring all items outside to you. Just give us a call at 905-771-9855 when you arrive.
  • Delivery is available as well, call us for more details.
  • Please note, no returns will be authorized during this time

Radius and Delivery Charges:
Within Dufferin/Highway7/Yonge/Steeles = $6.00 per delivery

Within Keele/Rutherford/Bayview/Finch = $9.00 per delivery

Thank you for your patience and support.
We will get through this together.