Covid-19 (Coronavirus) Policy

Effective July 26th, 2021

We are open!

Veterinary offices are an essential service and we will continue to remain open to provide medical care with our own COVID-19 safety protocols in place. We are here for your pets and thank you for your support and understanding during this difficult time. We will get through this together

Appointments

  • All in-house appointments are being handled as Drop-Off/Curbside Appointments:
    • Upon your arrival, please call us and our staff will come outside to collect your pet and bring them inside for their visit. 
    • Please make sure you have completed your online intake form before the appointment. Once your pet arrives, we will perform their exam and the doctor will call you with an update to provide all pertinent information about the visit, and discuss any treatments as needed
    • Treatments will be performed as usual and we will call you when your pet is ready to be discharged. We will then bring your pet back to you outside the door
    • Payments will be processed over the phone using a credit card, or via e-transfer
  • Appointments are also available via Telemedicine (either telephone calls or video consults via Zoom).  When calling to book an appointment we will confirm the details and make arrangements accordingly. Certain cases may still require further tests and/or treatments which will require an in-house visit; these will be arranged as needed based on the video consult and will continue to be done as a drop-off visit.
  • Please call us if you have any questions or concerns, we will be checking emails and voicemails consistently. As a result, please be aware that we are experiencing a higher than usual volume of phone calls and emails.

****Please note: face masks must be worn when interacting with clinic staff whenever 6 feet of social distancing cannot be maintained****

Food and Medication Curbside Pickup & Delivery

  • If you would like to purchase food, treats or other retail items, please call ahead to submit your request and process your payment over the phone or via e-transfer
    • While our food supply has stabilized, a number of diets are still experiencing stock and/or production issues so ordering ahead is advised. We can discuss other options with you if your pet’s food is unavailable.
  • Upon your arrival, we will bring all items outside to you. Just give us a call at 905-771-9855 when you arrive.
  • Delivery is available as well, call us for more details.

Radius and Delivery Charges:
Within Dufferin/Highway7/Yonge/Steeles = $6.00 per delivery

Within Keele/Rutherford/Bayview/Finch = $9.00 per delivery

 

We are continuing to plan and prepare re-opening protocols, here is a quick rundown of some of the things you can expect:

  • A limited number of clients will be admitted to the practice at one time, to respect social distancing needs.  
  • There will be a finite number of in-person appointments available per day. Curbside/Drop-off appointments will continue to be available as well
  • One client will be allowed per appointment
  • Facemasks must be worn at all times.  Hand sanitizing will be required upon entering the practice
  • A Covid-19 questionnaire as well as non-contact temperature screening will be instituted
  • Food and medication pickup will remain via curbside service

We will continue to monitor each month as the summer/fall progresses and will keep this page updated with any protocol changes as soon as they happen.  Thank you once again for your understanding and we can’t wait to see you all in person soon!

Thank you for your patience and support.
We will get through this together.