Covid-19 (Coronavirus) Policy

Effective March 20th, 2020

We are still open! Veterinary offices are an essential service and we will continue to remain open with our own COVID-19 safety protocols in place. We are here for your pets and thank you for your support and understanding during this difficult time. We will get through this together .

Appointments

  • All appointments are being handled as Drop-Off Appointments:
    • Upon your arrival, please call us and our staff will come outside the door, or to your car, to collect your pet and bring them inside for their visit.  We will also discuss your concerns and get an update on how your pet is doing at this time.
    • After the exam, the doctor will call you with an update to provide all pertinent information about the visit, and discuss any treatments as needed
    • Treatments will be performed as usual and we will call you when your pet is ready to be discharged. We will then bring your pet back to you outside the door, or to your car
    • Payments will be processed over the phone, using a credit card only
  • All appointments are still being seen (vaccines, surgeries, etc)
  • When confirming your appointment, please notify us if you are not feeling well. If so, please have someone else bring your pet.

Communications

  • Treatment plans will now be sent via email, and authorization can be made via replies.
  • All payments will be processed over the phone, using a credit card only.
  • Please call us if you have any questions or concerns, we will be checking emails and voicemails consistently. As a result, we may experience a higher than usual call volume.

Food and Medication Pickup

  • Our medication refill policy still stands, where we require at least 2 business days notice to process any refills. Please call or email us to request.
  • If you would like to purchase food, treats or other retail items, please call ahead to submit your request and process your payment over the phone.
    • Please note that our supplier has indicated it may take up to 7-10 days for certain dietary products to be delivered.
  • Upon your arrival, we will bring all items outside to you. Just give us a call at 905-771-9855 when you arrive.
  • Please note, no returns will be authorized during this time.

Thank you for your patience and support.
We will get through this together.